Technical Support Lead

The Technical Support Lead works within a team responsible for helping clients realize maximum value from their investment in the myDigitalOffice platform. The Technical Support Team Lead is responsible for overseeing the daily operations of the technical support activities, as well as participating as an active member of the team. As a team lead, this position will partner with other members of the Customer Success team to deliver exceptional support to customers. Leading by example, the Team Lead will organize work, handle escalations, and take ownership of the completion of Support tasks. The Technical Support Lead exhibits a customer focus, detailed knowledge and experience in the hospitality industry, strong communication skills, and the drive to help build a scalable technical support pro