Technical Support Lead

The Technical Support Lead works within a team responsible for helping clients realize maximum value from their investment in the myDigitalOffice platform. The Technical Support Team Lead is responsible for overseeing the daily operations of the technical support activities, as well as participating as an active member of the team. As a team lead, this position will partner with other members of the Customer Success team to deliver exceptional support to customers. Leading by example, the Team Lead will organize work, handle escalations, and take ownership of the completion of Support tasks. The Technical Support Lead exhibits a customer focus, detailed knowledge and experience in the hospitality industry, strong communication skills, and the drive to help build a scalable technical support pro

Scrum Master

The Scrum Master is responsible for championing projects, providing guidance to the team and product owner, and ensuring all agile practices are followed by team members. The Scrum Master not only addresses all facets of the agile development process but also serves the business, product owner, team and individuals and facilitates communication and collaboration between all these elements. This will include coaching team members, proactively eliminating barriers, and facilitating team delivery on sprint goals. The Scrum Master will work closely with the team and Product Owner to support Sprint and Release Planning, foster team self-awareness, encourage cross-training, decision-making and continuous improvement.

Product Owner

The Product Owner is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Owner also ensures that the product supports the company’s overall business strategy and goals.

Account Executive

At myDigitalOffice (MDO), as a member of our Account Executive team you will be pivotal to our company’s current and future success. You will be a key member of our fast-growing and high-performing sales team and will be critical in building personal relationships and making our prospective customers successful. Specifically, you will leverage your past sales experience to partner with potential clients to develop an interest in myDigitalOffice’s suite of software products. We believe that the most successful sellers have a passionate and supportive team behind them.

Account Manager

At myDigitalOffice (MDO), as a founding member of our Account Manager team you will be pivotal to our company’s current and future success. You will be a key member of our fast-growing and high-performing sales team and will be critical in building personal relationships and making our prospective customers successful. You will be focused on working with our current customers to understand their needs, uncover potential risks, and partner with them to ensure their continued success with myDigitalOffice while identifying opportunities to utilize additional MDO products.

Sales Development Representative

At myDigitalOffice (MDO), as a founding member of our Sales Development Representative team you will be pivotal to our company’s current and future success. You will be a key member of our fast-growing and high-performing sales team and will be the “tip of the spear” in building personal relationships and making our prospective customers successful. Specifically, you will leverage your past cold calling and/or lead generation experience to communicate with potential clients via phone, emails, and Linkedin to develop an interest in myDigitalOffice’s suite of software products. We believe that the most successful sellers have a passionate and supportive team behind them.

Business Analyst

Understand stakeholder requirements and develop functional solutions thus meeting the entire scope of requirements with end-to-end ownership of the solution. Bridging the gap between the technical team [Software developers, Solution Architects & QA Engineers (both internal and external)] and the system requirement owners (from various Business Units) in order to enhance customer experience through new system features with improved business processes.